FAQs

WHEN SHOULD I EXPECT MY ORDER?

Within the US or Canada, expect your order within 10-15 business days of purchase. International orders will get to you in 15-17 business days of purchase. When your order leaves our facility, you will be provided a tracking number for your order. 


WHAT IS THE ARTURE RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. If you wish to cancel after the 24 hour time period, contact us with your order number & we can assist you. We are committed to our customers & want you to be happy. We stand by our product & offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to support@arturenow.com, & we will gladly refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted products at your own expense. We highly recommend shipping your piece(s) back via Fedex/UPS not USPS.

 

INCHES OR CENTIMETERS?

All product dimensions are listed in inches. Calculations are as follows:

16 x 24 (Inches) = 40.64 x 60.96 (Centimeters)

36 x 24 (Inches) = 91.44 x 60.96 (Centimeters)

54 x 36 (Inches) = 137.16 x 91.44 (Centimeters)

 

WHAT CARRIER DO WE SHIP WITH?

Most U.S. orders are shipped via UPS.

 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Amex, Amazon Pay, & Paypal.

 

WHO DO I CONTACT FOR ANY OTHER QUESTIONS?

If you have not found the answer to your question, please email us at support@arturenow.com